Gloria Darnell

Behavioral Health Response

Executive Assistant to the President & CEO · St. Louis, MO

• Supported the President and CEO with scheduling, communications, and daily priorities.
• Coordinated executive and Board of Directors meetings, including agendas, materials, and follow-ups.
• Prepared correspondence, reports, and other executive documents.
• Handled confidential records and communications.
• Served as a liaison between the CEO, board members, staff, and community partners.
• Coordinated events and special projects.
• Helped with office operations, safety initiatives, and staff training.

Office Manager

• Ran daily operations for a multi-suite facility: safety walkthroughs, quarterly and monthly building inspections, and compliance documentation.
• Performed monthly fire-extinguisher inspections across multiple building locations and coordinated service with Cintas.
• Owned procurement through approved vendors (Amazon, Staples, Office Essential) and managed postage and mailing systems via Quadient/Bowman's Solutions.
• Acted as primary liaison to building management and service vendors — copiers, shredding, janitorial, and repairs.
• Routed confidential HR and finance documents, including invoices, employment records, unemployment claims, and tax correspondence.

HGS

Customer Service Representative

• Resolved inbound customer needs through a consultative call flow, connecting each customer's situation to the right products and services.
• Researched products, services, and price points across multiple systems and documented every interaction and outcome.
• Upheld banking and financial compliance standards while consistently meeting KPI targets through 1:1 coaching.

Rally's — Checkers & Rally's

District Manager · Belleville, IL

• Partnered with fellow district managers on strategies to improve performance and grow sales volume.
• Created selling and merchandising programs that moved bottom-line performance; optimized in-store presentation and inventory availability.
• Owned audit readiness district-wide, training and mentoring staff through compliance policy rollouts and food-safety standards.

Wendy's International Inc.

General Manager

• Managed merchandising, replenishment, and inventory decisions to drive growth.
• Developed and rolled out new operating policies with a hands-on management style.